A second provider introduces another catalog, balance and set of service identifiers. Managing multiple SMM providers means keeping those relationships clear when a customer asks about one order. ExcelPanel includes unlimited compatible provider connections on every plan; that does not make every supplier’s service conditions identical.
This guide covers the catalog after connection. Use the provider connection guide for initial setup.
Build a service map you can investigate
Give each supplier a recognizable name. Record your service ID, customer-facing name, provider, upstream service ID and order type. Two suppliers can use the same numeric service ID: the provider relationship makes it meaningful. Keep keys in the admin configuration, not in descriptions or shared spreadsheets.
Check the returned account currency and balance before enabling imports. A funded customer wallet does not fund the upstream supplier automatically. Those are separate accounts with separate records.
Select services before importing the entire catalog
Compare accepted inputs, quantity limits, refill conditions and cancellation options. Similar service names do not establish equivalent delivery conditions. One listing may expect a profile URL while another needs a post URL. A cheaper rate cannot fix an incorrectly mapped order form.
Start with a selection you can explain and support. Test the required input and returned order identifier before publishing the offer. Give customers readable names and accurate conditions rather than an untouched copy of every supplier listing.
Check effective prices, including reseller rates
Suppose a service costs an illustrative $2 per 1,000 units and sells for $3 per 1,000. A 500-unit order costs $1 upstream and sells for $1.50, before payment costs and other adjustments. These are example figures, not supplier quotes.
A customer-specific reseller price can change that calculation. Review effective account prices when costs change, not just the public rate. The sync and loss-protection guide explains those separate controls.
Choose what should sync
Review supported rates, quantity limits and service options against your provider settings. After a change, inspect a sample in both the admin area and customer view. Successful import does not establish that every later update matches your intended offer.
Do not promise a fixed sync interval without an operating schedule to support it. Keep a process for communicating withdrawn services or changed conditions to resellers.
Investigate uncertain orders before retrying
Record the local order, selected supplier, upstream identifier and returned error. If a request times out, first determine whether the provider accepted it. Submitting again immediately can create a duplicate purchase. Another provider connection does not itself establish automatic failover.
Make the review repeatable
- Check supplier balances and dispatch errors.
- Review changed costs against public and custom prices.
- Inspect service limits and follow-up options.
- Reconcile exceptions with both order identifiers.
- Tell resellers about material catalog changes.
Explore provider integrations for the platform controls and the reseller API for the downstream relationship.
