An SMM provider API connects your catalog and order workflow to an upstream provider. It can supply service information, accept supported orders and return statuses. The exact actions depend on the provider’s API and the integration your panel uses.
In ExcelPanel, provider connection and service import are separate decisions. Connecting an account does not mean every service in that account should immediately become part of your public storefront.
Collect the provider’s API details
Use the API endpoint and account key supplied by the provider. A homepage URL is not necessarily an API endpoint. Check the provider’s documentation and confirm that its API format is compatible with your panel before importing a catalog.
- Keep the provider account and API key under your control.
- Check the account’s balance and operating currency.
- Identify which order, status, refill and cancellation actions are supported.
- Do not put a live key in a screenshot, public ticket or customer-facing page.
Connect the account and check its response
Add the provider connection in your admin area using the correct endpoint and key. Check the available balance response and service information. An authentication error, unexpected page response or empty catalog should be investigated before placing orders.
Common causes include an incorrect endpoint, a replaced key, account restrictions and an API response the integration does not support. Correct the connection first. Repeatedly importing the same catalog will not solve an authentication problem.
Import selected services
Choose the services you want to sell and review their settings during import. ExcelPanel includes quick, selective and advanced import workflows. Select the appropriate workflow for your catalog size and the amount of control you need.
For each imported service, retain the provider mapping and check its service type. A package service, a comment service and a recurring subscription can require different order fields. A name that looks similar to another service does not establish that they accept the same inputs.
Review prices, limits and service conditions
Set your own selling rate and customer-friendly service description. Check minimum and maximum quantities, quantity increments and any supported refill or cancellation options. Only advertise conditions you can support through the chosen service and provider.
Review synchronization settings deliberately. Import creates a local entry; synchronization can update supported fields later. Provider pricing, service limits and descriptions may change after your first import. The price-sync and loss-protection guide explains how to review those changes without confusing provider cost with customer price.
Test the complete order workflow
Place a small eligible order from a customer account using a destination you control. Check the customer charge, the provider-side order reference and the status returned to your panel. A successful service-list request alone does not prove that ordering and follow-up actions work.
Follow the order through its recorded statuses. If it fails, check the reported error and the original provider reference before retrying. Sending an order again without checking the upstream result can create a duplicate.
Keep a provider operating record
Record which catalog entries use each provider and periodically review balances, failures and changed service conditions. When replacing a provider, do not silently reuse the old service mapping for a different upstream product. Check open orders and communicate any changed terms to your customers.
See ExcelPanel’s provider tools for the available import and sync capabilities. If you are moving an existing catalog rather than starting a fresh connection, use the migration checklist first so provider IDs and open orders are handled together.
